Terms & Conditions

Hair imperial is a hair and beauty business operating in Nigeria. We sell hair products directly through our website and provide custom-order services based on customer specifications.

In these Terms, “we,” “us,” and “our” refer to Hair Imperial, while “you” and “your” refer to any person accessing our website or purchasing our products.

You agree to use this website only for lawful purposes.

You must not:

• Use the website to engage in fraudulent or unlawful activities.
• Attempt to gain unauthorized access to our website or systems.
• Copy, reproduce, modify, or distribute our website content without permission.
• Provide false or misleading information when placing an order.
• Interfere with the operation or security of the website.

We reserve the right to restrict or terminate access to the website where we reasonably believe these terms have been violated.

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, lengths, textures, and other information displayed on our website are accurate.

However, slight variations may occur due to:

• Differences in screen displays and lighting.
• The natural characteristics of hair products.
• Differences between individual product batches.
• Handmade or customized production processes.

Product images are provided for illustration and may not always represent the exact appearance of the product you receive.

All products are subject to availability. If a product becomes unavailable after you place an order, we will contact you and may offer an alternative, refund, or other appropriate resolution.

We reserve the right to discontinue products or change product availability without prior notice.

When you place an order through our website, you agree to provide accurate and complete information.

An order is considered accepted once we have confirmed the order and, where applicable, received the required payment.

We reserve the right to cancel or decline an order where:

• The product is unavailable.
• There is an obvious pricing or product-description error.
• We are unable to verify the information provided.
• We reasonably suspect fraudulent activity.
• Circumstances beyond our reasonable control prevent fulfillment.

If we cancel a paid order, we will provide an appropriate refund.

We offer custom hair orders based on specifications provided by customers.

Before submitting a custom order, you are responsible for ensuring that the specifications you provide are accurate, including where applicable:

• Hair type or texture.
• Length.
• Colour.
• Quantity.
• Style.
• Cap or fitting specifications.
• Other customization requirements.

Custom orders may require additional processing time. The estimated production time will be communicated to you before or after your order is confirmed.

Because custom products are made according to individual specifications, they may not be eligible for cancellation, return, or exchange once production has started, except where the product is defective, incorrect, or otherwise subject to applicable consumer rights.

We will communicate any applicable custom-order deposit or payment requirements before production begins.