Privacy Policy

Hair Imperial is a hair and beauty business operating in Nigeria. We sell hair products directly through our website and provide custom-order services based on customer specifications.

In this policy, “we,” “us,” and “our” refer to Hair Imperial, while “you” and “your” refer to any person accessing our website or purchasing our products.

We collect only the information we need to process your order and run our website.

When you place an order or submit a custom-order request, we collect:

• Your name.
• Your email address.
• Your phone number, and your WhatsApp number for custom orders.
• Your delivery address and delivery location.
• The details of your order, including products, lengths, textures, quantities, and any notes or specifications you provide.

If you subscribe to our newsletter, we collect your email address and the date you subscribed.

If you contact us by email, phone, or WhatsApp, we keep a record of that correspondence so we can respond and follow up.

We also collect limited technical information automatically, such as your device and browser type and basic usage data, which helps us keep the website working correctly and secure.

We do not collect or store your card details, bank details, or other payment credentials.

Payments are processed by our third-party payment provider. Your payment details are submitted directly to that provider and are handled under their own security standards and privacy policy.

We receive only confirmation of whether a payment succeeded or failed, together with a reference for the transaction.

We use your information to:

• Process, confirm, and fulfil your orders.
• Produce and deliver custom orders to your specifications.
• Arrange delivery and communicate with you about your order.
• Respond to your enquiries, requests, and complaints.
• Process refunds where applicable.
• Send you marketing or promotional messages where you have subscribed to receive them.
• Detect, prevent, and investigate fraud or misuse of our website.
• Maintain our business records and comply with our legal obligations.

We do not sell your personal information.

We share your information only where it is necessary, and only with:

• Our payment provider, to process your payment.
• Delivery and logistics partners, to deliver your order.
• Service providers who host our website, store our data, or send our emails.
• Professional advisers, regulators, or law enforcement, where we are required or permitted by law.

These parties may only use your information for the purpose we engaged them for, and are expected to keep it secure.

Our website uses cookies and similar technologies to keep the site working — for example, to remember the items in your cart and to keep your session secure.

You can control or delete cookies through your browser settings. Please note that disabling cookies may prevent parts of our website, including checkout, from working properly.

We keep order and custom-order records for as long as necessary to fulfil the order, handle any related issues such as returns or refunds, and meet our legal, accounting, and record-keeping obligations.

If you subscribe to our newsletter, we keep your email address until you unsubscribe.

Where information is no longer needed, we delete it or otherwise remove it from active use.

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access, including restricting access to our systems to authorised personnel.

However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, including the Nigeria Data Protection Act, you may:

• Request a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information where we are not required to keep it.
• Object to or ask us to restrict certain uses of your information.
• Withdraw your consent to marketing messages at any time.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on your request.

We only send marketing or promotional messages to people who have subscribed to receive them.

You can unsubscribe at any time using the link in any marketing email, or by contacting us directly. Unsubscribing does not stop messages that relate to an order you have placed.

Our website is not directed at children, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will delete it.

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updated version will be posted on this page, and your continued use of our website after an update means you accept the revised policy.

If you have questions about this Privacy Policy, or you want to exercise any of your rights, contact us at support@hairimperial.com.